🕒 30-Day Return Guarantee

You have 30 days from the delivery date to request a return. To qualify, your item must be:

• Unused and in the same condition as received
• In its original packaging with all tags attached
• Accompanied by a receipt or proof of purchase

Start your return by emailing support@findoraz.com. Once approved, we’ll email you a return label and clear instructions.

Items sent back without an approved return request will not be accepted.

💥 Damaged or Wrong Items

Received the wrong item or something damaged? Contact us immediately at support@findoraz.com with photos of the issue. We’ll evaluate it and send a replacement or issue a refund as fast as possible.

🚫 Items Not Eligible for Return

For safety or hygiene reasons, the following cannot be returned:

• Personal care or beauty products
• Custom or personalized orders
• Perishable goods (e.g., food, flowers, plants)
• Hazardous materials or flammable liquids
• Clearance or final sale items
• Gift cards

Not sure if your item is eligible? Email us before purchasing.

🔁 Exchanges

Need a different item? The quickest way is to return the original product first. Once your return is accepted, place a new order for the item you want.

💸 Return Shipping & Restocking Fee

• Customers are responsible for return shipping costs unless the item arrives damaged or defective.
• A 15% restocking fee applies to all non-defective returns to cover handling and inspection.

🇪🇺 European Union Customers

If your order ships to the EU, you have the right to cancel or return your purchase within 14 days for any reason. Returned items must be unused, with tags, and in their original packaging.

💬 Need Help?

Our customer care team is always ready to assist you. Email us anytime at support@findoraz.com — we’re happy to help!